Learn clearly how your personal data is collected, stored, and protected. We believe transparency is the best form of security.
Notice: This Privacy Policy was last updated on January 1, 2026. Continuing to use Crixco constitutes acceptance of this policy. We will notify you by email of any significant changes.
Who this policy applies to and why it matters
Welcome to Crixco. We are a trusted online betting platform serving millions of sports fans across Bangladesh. When you use the Crixco website or app, certain personal information is shared with us. This Privacy Policy details our commitment and approach to protecting that information.
This policy applies to all Crixco services, platforms, mobile apps, and any associated offerings. Every member should read and understand Crixco's Privacy Policy, as it establishes your rights over your own data.
Our Privacy Policy is built in accordance with international data protection standards. We believe each user's personal information is a valuable asset, and protecting it is our foremost responsibility.
This policy is written in plain language so you can understand it easily. If anything is unclear, please reach out to our support team.
What Data We Hold
Crixco collects various types of information, but only what is genuinely necessary to provide our services and maintain security.
| Data Type | Description | Mandatory? |
|---|---|---|
| Identity Information | Full name, date of birth, national ID / passport number | Yes |
| Contact Information | Mobile number, email address, current address | Yes |
| Financial Information | BKash/Nagad/Rocket number, transaction history | Yes |
| Technical Information | IP address, device type, browser information, operating system | Automatic |
| Usage Data | Betting history, login times, platform activity | Automatic |
| Communication Records | Support chat, email messages, complaint details | Where Applicable |
Crixco follows a KYC verification process to meet regulatory requirements. This may involve collecting images of your national ID, passport, or driving licence. KYC data is stored with the highest level of security and is used solely for identity verification purposes.
Crixco will never ask for your bank PIN, payment app password, or OTP code. If anyone requests this information, it's fraud — report it to us immediately.
How We Receive Your Data
Crixco collects information in several ways. Each method is transparent and based on your consent.
We only collect the information we need. If any additional details are requested, we will clearly let you know whether they are optional.
How your information is used
Crixco uses your data for specific, legitimate purposes only. It is never used for anything beyond those stated purposes.
If Crixco uses your data to send you promotional content, you can opt out at any time through your account settings or by contacting support.
When your information may be shared with third parties
Crixco never sells your personal data. However, certain information may be shared in the following limited circumstances:
Crixco works with trusted third parties for payment processing, IT infrastructure, and fraud prevention. Only the information required for each partner's specific function is shared with them, and all partners are bound by strict confidentiality agreements.
We may be required to disclose information under court orders, government investigations, or regulatory directives. Under anti-money laundering laws, we are legally obligated to report suspicious transactions to the relevant authorities.
In the event of a change in ownership, merger, or acquisition, user data may be transferred to the new entity, though the same privacy protections will continue to apply.
Crixco never sells or shares your information with advertisers or other betting platforms. This is our non-negotiable policy.
How cookies are used on the website
Crixco's website and app use cookies and similar technologies to enhance your experience and help keep the platform secure.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.
Your consent for cookies is collected upon your first visit to the Crixco platform. You can update your cookie preferences at any time.
Where your data is stored and how long we keep it
Crixco stores your data on secure servers. We follow the highest industry-standard security practices to protect your information from unauthorized access, alteration, or destruction.
All data is retained for as long as your account remains active. Even after account closure, certain information is kept for a minimum of 5 years for legal and regulatory reasons. After this period, data is securely deleted or anonymized.
In the event of a security breach, we will promptly notify affected users and take immediate steps to minimize any harm.
Your rights over your personal data
Crixco believes users should have full control over their own data. Your rights are outlined in detail below:
To exercise these rights support@crixco.wsto send us an email. We will respond within 30 business days.
In some cases, these rights may be limited due to legal obligations or regulatory requirements. Where this applies, we will explain the reason.
Our Policy on Users Under 18
Crixco is strictly for users aged 18 and above. We do not knowingly collect data from or create accounts for minors.
Date of birth is verified at registration and confirmed through the KYC process. If a minor is found to have opened an account using false information, the account will be closed immediately and any deposited funds will be returned.
If you are aware of a minor using Crixco, please notify us at support@crixco.ws. We will take prompt action.
What We Do When the Privacy Policy Is Updated
Crixco may update this Privacy Policy as needed. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly.
For significant changes, we will notify you in advance via your registered email and display a notice on the platform. Minor updates will be reflected through a page update only.
Continuing to use Crixco after any changes takes effect will be considered acceptance of the updated policy. If you do not wish to accept the new policy, you may request to close your account.
Speak to us about any privacy concerns
If you have any questions, requests, or concerns about our Privacy Policy, please get in touch. Our data protection team is always ready to help.
Email: support@crixco.ws
Live Chat: Click the chat button in the bottom-right corner of the website
Support Hours: 7 days a week, 24 hours a day
We typically respond within 24 hours. Complex requests may take up to 30 business days.
Your Rights
Crixco believes you should have full control over your data. The following rights are always available to you.
You may request to see what information we hold about you at any time.
If any of your information is incorrect, request a correction — we'll update it promptly.
Under certain conditions, you may request that your personal data be deleted.
You can obtain a copy of your data in a commonly readable format.
You always have the right to object to the processing of your data for specific purposes.
You may withdraw any consent you've previously given at any time — no reason required.
Why Crixco is Trustworthy
All your data and transactions are protected with 256-bit SSL encryption. No hacker or third party can gain access to your data.
Crixco never sells your personal information to advertisers or third parties. That's our commitment.
We operate in compliance with international data protection standards. Upholding your privacy rights is our top priority.
Your identity document details are handled with the utmost sensitivity. Only authorized personnel can access KYC information.
We'll notify you by email in advance of any changes to the Privacy Policy. Nothing is hidden.
Our support team is available 24/7 to help with any privacy-related questions.
Your privacy is fully protected at Crixco. Register now and enjoy the best betting experience in Bangladesh.
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